Support
Question, bug, or a billing mix-up? Here’s how to reach us.
Email us
support@activepalapp.com · a real reply within 1–2 business days
The usual questions
How do hearts work?
One balance covers every difficulty and every kind of passage, and starting a session spends one heart. Once a day PAL tops your balance up to your plan’s allowance: three on a free account, ten on PAL Pro. Already at or above it? PAL adds nothing, and takes nothing away.
Hearts you don’t spend stay. They carry from day to day, up to a balance of a hundred, so a quiet week pays for a busy weekend. On the free tier a short rewarded ad earns an extra heart any time you want one, up to six a day; you don’t have to be out first, and it is the only way a balance grows past the daily allowance. PAL Pro drops the ads, so a Pro balance is topped up to ten each day and stays there.
On Pro, writing one of your own passages spends a heart from that same balance. Practising it afterwards is free, however many times you go back to it. Passage creation is capped at three a day on top of that, whatever your balance says.
What keeps my streak alive?
Finishing any passage counts: the daily challenge, a quick practice, or one of your own. It counts once a day, in your local time zone, and retries count too. Miss a day and the streak resets, but your scores, stats and history stay exactly where they were.
How is my recall scored?
PAL splits the passage into individual facts and checks your answer against each one. Credit only lands when the AI can point at the words you said, so every captured, partial or missed fact comes with the quote behind it. Those results roll up into a score across six dimensions (concept coverage, detail retention, main idea, semantic similarity, surface fidelity and narrative cohesion), with a penalty for details you got wrong.
Does PAL upload my voice?
No. Speech-to-text runs entirely on your device and only the text is sent to us for scoring; the recording never leaves your phone. The Privacy Policy has the full detail.
I have a question about a subscription or a charge.
The Apple App Store or Google Play bills every purchase, so refunds go through your store’s purchase history. For anything else, email support@activepalapp.com with your purchase date.
Do I need an account?
Yes, a free one. It keeps your streak, stats and history in sync across devices. Sign up with an email and password, Sign in with Apple, or Sign in with Google.
I found a bug, or I have an idea.
Send it over. Email support@activepalapp.com with your device model and what happened.
Delete your account
In the app
- Open PAL and go to Profile
- Scroll to the Account section
- Tap Delete Account and confirm
That permanently removes your profile, streak, stats and recall history. If you’d rather not do it in the app, email support@activepalapp.com from your account’s email address and we’ll delete it for you within 30 days. Deleting your account does not cancel an active subscription. You need to cancel that in your App Store or Google Play account settings.