Support

Hearts are one shared pool covering every difficulty and every kind of passage. Finishing a practice session spends one, and the pool refills each day. Free accounts get three a day; when you run out you can watch a short rewarded ad to earn another, up to five a day, or wait for the reset. PAL Pro doubles the pool to six and removes the ads.

On Pro, generating one of your own passages also spends a heart from that same pool of six. Practising it afterwards is free, however many times you do it. Passage creation is capped at three a day on top of that.

Completing any passage counts once per day in your local time zone, whether that’s the daily challenge, a quick practice, or one of your own. Retries count too. Miss a day and the streak resets, but your scores, stats and history stay exactly where they were.

PAL splits the passage into individual facts, then checks your response against each one. Credit only counts when the AI can point to the words you actually said, so every captured, partial, or missed fact comes with the quote behind it. Those per-fact results roll up into a score across six dimensions (concept coverage, detail retention, main idea, semantic similarity, surface fidelity, and narrative cohesion), with a penalty for details you stated incorrectly.

No. Speech-to-text runs entirely on your device, and only the resulting text is sent to our servers for scoring. Your audio recording never leaves your phone. See the Privacy Policy for the full detail.

Purchases are billed through the Apple App Store or Google Play. For refunds, use your store’s purchase history. For anything else, email support@activepalapp.com and include your purchase date.

Yes. A free account keeps your streak, stats and history in sync across devices. You can sign up with an email and password, Sign in with Apple, or Sign in with Google.

We’d love to hear it. Email support@activepalapp.com with your device model and a quick description of what happened.